Volunteer Terms of Service

Volunteer Terms of Service

Effective Date: April 23, 2026

Plain-Language Summary (This Box Does Not Replace the Full Terms Below) You must be at least 13 to use this app. If you're under 18, your parent or guardian must agree to these terms. When you take photos of items, those photos are sent to an AI system and kept by TrueTag forever to improve its pricing AI. We automatically blur faces in photos before storing them. Your store manager can see your activity and photos. The prices TrueTag suggests are just suggestions --- your store decides the final price. TrueTag owns the photos you upload. You must only photograph items your store owns. Do not photograph people.

These Volunteer Terms of Service ("Agreement") are a binding contract between you, the Volunteer user of the TrueTag mobile application ("Volunteer," "you," or "your"), and Quilt Thrift Optimization LLC, doing business as TrueTag ("Company," "we," "us," or "our"). By checking the age confirmation box and using the app, you --- or, if you are under 18, your parent or legal guardian on your behalf --- agree to these terms.

If you do not agree, do not use the TrueTag app.

1. About TrueTag

TrueTag is an AI-powered pricing tool for thrift stores. You use the TrueTag mobile app to take photos of items and receive a suggested price. Operated by:

Quilt Thrift Optimization LLC d/b/a TrueTag

5650 E Grove Dr SE, Kentwood, MI 49512

truetagforthrift@gmail.com

2. Age Requirement

You must be at least 13 years old to use the TrueTag app. Before you can access the app, you must confirm via an on-screen checkbox that you are 13 or older. If you indicate that you are under 13, you will not be permitted to use the app.

If you are between 13 and 17 years old, your store's Manager is responsible for ensuring that a parent or legal guardian has consented to your use of the app. If you are a parent and your child is using TrueTag without your consent, contact truetagforthrift@gmail.com.

3. Accessing the App

Volunteer accounts are accessed using:

Your first name or a display name of your choice
The Store PIN issued by your Manager

We do not collect your email address, last name, date of birth, or phone number. You are responsible for keeping your Store PIN confidential. Do not share it with anyone who is not an authorized Volunteer at your store. Your Manager may reset the PIN at any time.

4. What You Can Do With the App

The TrueTag app is designed for one purpose: photographing items owned or possessed by your store to receive an AI-assisted pricing suggestion. You are authorized to:

Take photographs of items your store is preparing to sell
View the pricing suggestion generated for each item
Use the app during pricing sessions supervised by or authorized by your Manager

All other uses of the app are prohibited.

5. Photos and What Happens to Them

5.1 What You Upload

When you price an item, the app captures and uploads two photos: one of the whole item and one of the brand or tag. Those photos are sent to TrueTag's servers and to a third-party AI system to generate a price suggestion.

5.2 Face Blurring

Automatic Face Blurring Before any photo is stored on TrueTag's servers, we automatically detect and blur any faces that appear in the image. This helps protect bystanders who may appear in the background. The technology is not perfect --- if you notice a photo was uploaded with an identifiable person visible, please tell your Manager or contact truetagforthrift@gmail.com.

5.3 AI Processing

Photos are sent in real time to an external AI system (OpenRouter using the Gemma model) to generate the pricing suggestion. That provider uses Zero Data Retention settings, meaning they do not keep your photos after processing.

5.4 Long-Term Storage and AI Training

Important: TrueTag Keeps Your Photos Indefinitely Photos you upload are stored on TrueTag's own servers indefinitely --- they are not deleted after the pricing session ends. TrueTag uses these photos to train and improve its AI pricing models. Your photos may be used to train AI systems in current and future TrueTag products. Photos are de-identified from your name before AI training but remain associated with your store. TrueTag owns all photos uploaded to the platform. By using the app, you (or your parent or guardian) grant TrueTag a permanent, irrevocable license to use your photos as described here. No payment is made to you or your store for this use.

6. What Your Manager Can See

Your store's Manager has access to the following information about your sessions through the TrueTag dashboard:

Your display name and login activity
How many items you priced and during which sessions
The photos you uploaded and the prices TrueTag suggested
How long your sessions lasted

Your Manager does not see your email address or any contact information, because you provide none.

7. Rules for Using the App

You agree that you will:

Only photograph items owned or possessed by your store
Not intentionally photograph people, yourself, or other volunteers
Not upload images you did not personally take during an authorized session
Not upload the same image repeatedly to inflate metrics
Not attempt to manipulate, hack, or reverse-engineer the pricing system
Not share your Store PIN with anyone who is not an authorized Volunteer
Not use the app for any purpose other than pricing items for your store
Comply with all applicable laws and your store's policies

8. Pricing Suggestions Are Not Final

The prices TrueTag suggests are AI-generated estimates only. They are not professional appraisals or guarantees of value. Your store's Manager has final pricing authority. Do not mark an item at a price your Manager has not approved.

9. Intellectual Property

TrueTag and all of its software, designs, trademarks, and AI systems are owned by Quilt Thrift Optimization LLC. You receive a limited, revocable license to use the app as described in this Agreement. You may not copy, modify, reverse-engineer, or distribute any part of the app.

As described in Section 5.4 above, TrueTag claims ownership of all photos uploaded through the app.

10. Termination

Your access to the TrueTag app may be terminated at any time by your Manager or by TrueTag. TrueTag may terminate or suspend your access immediately, without notice, if you violate this Agreement. You may stop using the app at any time by simply closing it.

11. Disclaimer

THE TRUETAG APP IS PROVIDED "AS IS." WE DO NOT GUARANTEE THAT PRICING SUGGESTIONS WILL BE ACCURATE, APPROPRIATE, OR USEFUL FOR YOUR STORE'S PURPOSES. YOUR USE OF THE APP IS AT YOUR OWN RISK.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TRUETAG'S LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE APP SHALL NOT EXCEED $100.00 USD. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

13. Governing Law

This Agreement is governed by the laws of the State of Michigan. Any dispute not resolved informally will be submitted to binding arbitration under the AAA Commercial Arbitration Rules in Kent County, Michigan.

14. Privacy

Your use of the TrueTag app is also subject to the TrueTag Volunteer & Mobile App Privacy Policy, which is incorporated into this Agreement by reference. Please read it --- it explains in plain language exactly what we collect and how we use it.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the app and to your store's Manager. Continued use of the app after the effective date means you accept the updated terms.

16. Contact Us