Manager Terms of Service

Manager Terms of Service

Effective Date: April 23, 2026

These Manager Terms of Service ("Agreement") constitute a legally binding contract between you, the Manager or Administrator ("Manager," "you," or "your"), and Quilt Thrift Optimization LLC, doing business as TrueTag ("Company," "we," "us," or "our"). By creating a Manager account or accessing the TrueTag dashboard, you agree to be bound by this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICES.

1. The TrueTag Platform

TrueTag is a SaaS platform that provides AI-assisted pricing suggestions for second-hand goods. Managers access the platform through a web-based dashboard to configure pricing parameters, manage Volunteer users, and review store analytics. The platform is operated from:

Quilt Thrift Optimization LLC d/b/a TrueTag

5650 E Grove Dr SE, Kentwood, MI 49512

truetagforthrift@gmail.com | https://truetag.ai

2. Manager Account

2.1 Eligibility

To create a Manager account, you must be at least 18 years of age and have legal authority to enter into this Agreement on behalf of your organization. Manager accounts are intended for store administrators, supervisors, and authorized store personnel.

2.2 Registration

You may register using your email address (with one-time passcode authentication) or via Google Single Sign-On (OAuth). You agree to provide accurate, current, and complete registration information and to update it promptly if it changes.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at truetagforthrift@gmail.com if you suspect any unauthorized access to your account. We are not liable for losses caused by unauthorized use of your account resulting from your failure to maintain credential security.

3. Subscription and Payment

3.1 Service Tiers, Modules, and Plan Changes

TrueTag is offered in tiered subscription plans based on the baseline number of simultaneous live users and specific product modules bought (e.g., the Clothing Module, which includes pricing parameters for men’s, women’s, and children’s traditional clothes wear).

Concurrent User Limits: Each tier defines the maximum number of Volunteer users permitted to access the Pricing Page simultaneously ("Concurrent User Limit"). A store is not permitted to exceed its concurrent user limit.
Modifying Plans: A manager can change their tier or module purchase settings at any time by contacting us at truetagforthrift@gmail.com. If a customer modifies their plan mid-month, they will be charged a prorated rate to make up for the exact time spent before and after the plan configuration change.
Add-On Modules: Certain product departments (e.g., shoes, accessories, purses) require the separate purchase of individual "Add-ons," which cannot be bought independently of a baseline main module. If the mobile application detects an unpurchased department, it will not display a price.

3.2 Standard Paid Term & Financial Commitments

Customer agrees to pay all recurring subscription fees specified in the executed applicable Order Form. Recurring payments are managed and processed monthly or annually via Stripe, Inc. By executing an Order Form, you authorize us to charge your designated credit card or payment profile on a recurring automatic renewal basis without requiring separate approval for each individual billing cycle. All monetary transactions are in U.S. Dollars. We accept Visa, Mastercard, American Express, and Discover.

3.3 Free Trial Windows & Specialized Trial Limitations

Standard Trial Limitations: General free trials are strictly limited to one (1) trial period per store location to prevent organizations from registering multiple entities under different aliases to obtain free service months.
Alternative Trial Formats: The Company reserves the right to establish custom trial parameters, specialized testing windows, or promotional evaluations at its sole discretion. Any such specialized trials may be subject to additional or alternative operational guidelines, reciprocal feedback requests, or user limitations as specified by the Company at the time of the offer.

3.4 Price Changes and Temporary Grandfathering Protections

We may change subscription pricing at any time. We will provide at least thirty (30) days' prior notice of any price increase by sending a notification to the email address associated with your account and displaying a notification on the manager dashboard.

Temporary Grandfathering Period. Following a general price increase, existing active customers will retain their existing prices for the subscription tiers and modules to which they are subscribed immediately before the price increase takes effect for a period of six (6) months beginning on the effective date of the price increase (the "Grandfathering Period"). Each general price increase will have its own separate Grandfathering Period.
New Modules and Subscription Upgrades. During a Grandfathering Period, any new modules purchased or upgrades to a higher subscription tier will be charged at the then-current prices for the applicable modules or tier. If a customer downgrades their subscription tier or removes a module, any subsequent upgrade or re-addition of that tier or module will be charged at the then-current prices.
Expiration of Grandfathered Pricing. Upon expiration of a Grandfathering Period, the updated prices will apply to the affected tiers and modules, subject to the billing provisions below. For monthly subscriptions, updated prices will take effect on the first billing date following expiration of the applicable Grandfathering Period. For annual subscriptions, updated prices will take effect at the next renewal following expiration of the applicable Grandfathering Period. We will provide at least thirty (30) days' notice before the updated prices take effect and will identify the applicable new prices and effective date.
Multiple Price Increases. Each general price increase will be subject to its own six (6)-month Grandfathering Period. If multiple price increases affect the same tier or module, the applicable updated price will take effect in accordance with the Grandfathering Period and billing provisions associated with that price increase.
Cancellation and Resubscription. If a customer cancels their subscription entirely, all temporary grandfathered pricing protections will terminate immediately. If the customer subsequently resubscribes, the subscription will be subject to the then-current prices. If a customer removes a module or downgrades their subscription tier, the removed module or relinquished tier will no longer retain any previously grandfathered pricing.
Existing Lifelong Grandfathering Agreements. Customers who entered into a prior agreement with TrueTag that expressly provides lifelong grandfathered pricing will retain the protections provided by that agreement, subject to its terms. This Section does not modify or terminate those existing agreements.
Acceptance of Updated Pricing. Customers may cancel their subscriptions before updated prices take effect if they do not wish to continue at the new prices. Continued use of the Services after updated prices take effect constitutes acceptance of the updated pricing, subject to applicable law and the terms of the customer's agreement.

3.5 Billing Invoicing, Cancellations, Discounts, Upgrades, and Payments

Billing Invoicing: Invoices are auto-renewed and billed at the close of each calendar month.
Cancellations: Cancellation may be executed at any time by contacting us at truetagforthrift@gmail.com or doing so through the TrueTag Manager Dashboard. The month in which cancellation is submitted is charged in full without prorated carve-outs or partial month credit returns. If a customer cancels their account, data is preserved by The Company for six months after cancellation and can be retrieved if the customer chooses to return as a customer under the same store name.
Annual Subscription Discount: Customers may switch to an annual pre-payment structure at any given time, which triggers an immediate 10% discount off the baseline plan rate. The renewal date resets to exactly one year following the date of the annual activation. If a customer switches mid-month to annual payments, the remaining monthly balance will be applied as a credit to lower the initial upfront annual cost. TrueTag will issue an automated reminder email one (1) month prior to the annual renewal date. If an annual plan is canceled prior to the completion of the term, a refund will be issued for each remaining full month not used; however, the 10% annual discount will be retroactively retracted and deducted from the refund balance for all active months.
Subscription Upgrades and Add-Ons: Customers may request an upgrade to a higher subscription tier, an increase in the number of permitted live users, or the addition of a module or module add-on by contacting TrueTag at truetagforthrift@gmail.com or through the TrueTag Manager Dashboard. All requested changes are subject to approval by TrueTag. Once approved, the upgrade or add-on will take effect immediately. The Customer will be charged a prorated amount for the remaining days in the current billing period, calculated based on the difference between the applicable subscription rates before and after the change. Modules and module add-ons are billed as part of the Customer’s existing subscription and follow the same billing and renewal schedule as that subscription. For Customers on an annual subscription, any upgrade or add-on will result in an immediate prorated charge for the remaining portion of the annual term, and the Customer’s existing 10% annual subscription discount will continue to apply to the upgraded subscription and any applicable add-ons. All recurring charges associated with upgrades and add-ons will continue until the Customer’s subscription is changed or canceled in accordance with these Terms.
Payment Processing: Payment processing is handled by Stripe, Inc. Your use of Stripe's services is subject to the Stripe Services Agreement (stripe.com/legal/ssa) and Stripe's Privacy Policy. We do not store full payment card numbers or CVV on our servers.

3.6 Late Payments, Declines, and Data Purge Cycles

If a customer’s registered card fails or declines, they will be contacted immediately and provided a fourteen (14) day financial grace period. After fourteen (14) days from the initial billing failure date, volunteers will be completely locked out from logging into the platform, and managers will be blocked from modifying or accessing pricing features. After thirty (30) consecutive days of non-payment, the account is fully suspended. TrueTag will retain account configuration and system data for exactly sixty (60) days following a suspension, after which all data will be permanently deleted from our databases.

3.7 Taxes

The pricing fees listed on the applicable Order Form or platform do not include local state sales taxes. Applicable sales taxes will be calculated and added to the bill based on the customer's retail store jurisdiction.

3.8 Hardware and Environment Disclaimers

TrueTag is a cloud-hosted software platform. The Company is not responsible or liable for hardware malfunctions, outdated store tablets or computers, barcode scanner failures, or poor in-store Wi-Fi infrastructure belonging to the customer. Maintaining compatible hardware and reliable internet access is the sole responsibility of the store.

3.9 Free Trial Transition Mechanism

Upon the exact calendar conclusion of the designated Free Trial Period established via a signed Order Form, the system will automatically transition into a paid tier. If a store continues to log into, access, or utilize the TrueTag software on Day 32 (or the day immediately following the explicit close of an authorized trial window), the customer is legally bound to pay the subscription plan rates defined in that Order Form. This payment obligation exists even if the customer has not yet linked a credit card to the Stripe platform dashboard, and TrueTag reserves the right to issue formal binding collections invoices for these operational periods.

3.10 Referral Reward Allocations

Active customers may participate in the TrueTag Referral Program. A valid referral occurs when an active store recommends our platform to an independent store entity and provides a direct, legitimate channel for TrueTag to engage the store manager. As an allocation reward, the referring store will receive a one-month plan credit (equal to a value of $175.00 in credits) for each separate store that converts into a paying customer. An entire retail chain qualifies as one single store location for credit payouts, and prior or historical customers do not count toward referral rewards.

4. Implementation Services and Support SLA

4.1 Onboarding Services

TrueTag may provide specialized setup help, manager training, volunteer training sessions, and printed training materials dependent on the customer's geographic location.

4.2 Support Service Level Agreement (SLA)

TrueTag will offer regular customer experience checkpoint meetings. Managers may contact support via email or phone. TrueTag will make every commercially reasonable effort to respond to all support tickets or system inquiries within one (1) business day.

5. Manager Dashboard Features

As a Manager, you may access the following features, subject to your subscription tier:

Setting and adjusting pricing parameters for your store, including percentage-of-market multipliers and category minimum prices
Reviewing Volunteer-uploaded images and associated pricing data
Managing Volunteer access, including creating, approving, and disabling Volunteer accounts
Reviewing analytics of items processed, item values, and when processing occurs
Contacting TrueTag through a Customer Support Page

We reserve the right to expand, modify, or discontinue any dashboard feature with reasonable prior notice.

6. Volunteer Management Responsibilities

6.1 Store PIN

Volunteer access is granted via a store-issued PIN combined with the Volunteer's display name. You are solely responsible for:

Maintaining the confidentiality of your Store PIN
Distributing the PIN only to individuals authorized to use the Services on behalf of your store
Promptly resetting the PIN if it is disclosed to unauthorized individuals or if a Volunteer's authorization ends
All activity conducted through any session initiated using your store's PIN, whether or not that activity was authorized by you

We have no liability for unauthorized use arising from your failure to maintain PIN confidentiality.

6.2 Minor Volunteers

Thrift stores frequently engage volunteers under the age of 18, including individuals as young as 13. You agree that, before issuing a Store PIN to any Volunteer who is a minor (under 18 years of age), you will:

Confirm that the Volunteer is at least 13 years of age. You may not issue a Store PIN to any individual under 13. The TrueTag mobile app will prompt users to confirm they are 13 or older, but age verification is ultimately your responsibility at the organizational level
Obtain documented consent from the Volunteer's parent or legal guardian and retain a copy of that consent
Ensure that the minor's use of the app is directly supervised by you or another adult affiliated with your store

The TrueTag dashboard will display a reminder of this obligation when you approve a Volunteer account. By clicking to approve a Volunteer, you represent that you have complied with these requirements for that individual. We are not responsible for unauthorized use of the Services by a minor resulting from your failure to obtain the required consent.

6.3 Volunteer Notification

Before issuing a Store PIN to any Volunteer, you are responsible for informing that Volunteer that:

Their display name, session activity, and uploaded photographs will be visible to you as Manager through the TrueTag dashboard
Uploaded photographs are retained by TrueTag indefinitely and used to train TrueTag's AI models
Photographs are processed in real time by a third-party AI API (OpenRouter/Gemma) under Zero Data Retention settings
Automatic face-blurring technology is applied to all photographs before storage

7. Intellectual Property

7.1 TrueTag Platform

All intellectual property rights in the TrueTag platform, including source code, algorithms, software, user interface, trademarks, and marks, are owned by Quilt Thrift Optimization LLC. This Agreement grants you a limited, non-exclusive, non-transferable, revocable license to access and use the dashboard solely for your store's internal business purposes. You may not copy, reverse-engineer, decompile, or create derivative works from any part of the platform.

7.2 Uploaded Content

TrueTag claims ownership of all photographs and associated data uploaded to the platform through Volunteer accounts associated with your organization. By using the Services, you grant TrueTag a perpetual, irrevocable, worldwide, royalty-free license to retain, use, and process all uploaded content as described in the TrueTag Volunteer & Mobile App Privacy Policy and Terms of Service. You represent and warrant that you have obtained all necessary consents from Volunteers (including parental consents for minors) to authorize this use.

7.3 Pricing Outputs

Pricing suggestions generated by TrueTag are proprietary outputs of TrueTag's AI system. You may use pricing outputs for internal store operations but may not share, commercialize, or disclose pricing algorithms, configurations, or strategies to competitors or third parties.

8. Pricing Recommendations Disclaimer

Pricing recommendations generated by TrueTag are AI-assisted suggestions only. They are not professional appraisals, guarantees of resale value, or representations of fair market value. Final pricing authority rests solely with your store. We make no warranty, express or implied, regarding the accuracy, completeness, or commercial suitability of any pricing recommendation. YOUR RELIANCE ON ANY PRICING RECOMMENDATION IS AT YOUR SOLE RISK.

Pricing recommendations are derived in part from third-party data sources, including eBay market data. We have no affiliation with eBay and do not guarantee the accuracy or availability of external market data.

Manager-configured pricing parameters (multipliers, minimums) are your responsibility. We make no representation that your configurations will produce commercially optimal, legally compliant, or otherwise appropriate pricing for any given item or jurisdiction.

9. Prohibited Activities

As a Manager, you agree not to:

Use Volunteer data for any purpose other than legitimate store management
Share, sell, or disclose Volunteer personal information to third parties without authorization
Use the platform to harass, surveil, or harm any Volunteer
Issue Store PINs to individuals you know or have reason to believe are under the age of 13
Misrepresent your organization or the intended use of the Services
Attempt to reverse-engineer, scrape, or extract TrueTag's pricing algorithms or AI models
Share pricing strategies, AI outputs, or platform access with competitors
Use the platform for any unlawful purpose or in violation of applicable law
Create multiple Manager accounts to circumvent plan limitations

10. Data and Privacy

Your use of the TrueTag dashboard is subject to the TrueTag Manager & Administrator Privacy Policy, which is incorporated into this Agreement by reference. You are also responsible for your own compliance with applicable privacy laws when you access and process Volunteer data through the dashboard.

11. Term and Termination

This Agreement remains in effect for as long as your Manager account is active. Either party may terminate this Agreement at any time. You may terminate by closing your account; we may terminate by suspending or deleting your account. We may terminate or suspend your account immediately, without notice or liability, for breach of this Agreement or applicable law. Upon termination, your right to access the dashboard ceases. Data retention following termination is governed by the Manager Privacy Policy.

12. Modifications to Services

We reserve the right to modify, update, or discontinue any part of the Services at any time with reasonable prior notice. We have no liability for any modification, suspension, or discontinuance of the Services.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TRUETAG IN THE THREE (3) MONTHS PRECEDING THE CLAIM OR (B) $1,000.00 USD. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Indemnification

You agree to defend, indemnify, and hold harmless Quilt Thrift Optimization LLC and its officers, agents, and employees from any claim, loss, damage, or expense (including reasonable attorneys' fees) arising from: (1) your use of the Services; (2) your breach of this Agreement; (3) your violation of any applicable law; (4) your failure to obtain required parental consent for minor Volunteers; or (5) your misuse of Volunteer personal data.

16. Governing Law and Dispute Resolution

16.1 Governing Law

This Agreement is governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

16.2 Informal Resolution

Before initiating any formal proceeding, the parties agree to attempt to resolve any dispute informally for at least thirty (30) days by written notice to truetagforthrift@gmail.com.

16.3 Binding Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), conducted in Kent County, Michigan. Class actions and representative proceedings are waived. YOU WAIVE YOUR RIGHT TO A JURY TRIAL.

16.4 Exceptions

Claims for injunctive relief or to protect intellectual property rights may be brought in state or federal courts in Kent County, Michigan, and both parties consent to the jurisdiction of those courts.

17. Digital Millennium Copyright Act (DMCA)

17.1 Reporting Infringement

We respect the intellectual property rights of others. If you believe that material available on or through the TrueTag platform infringes a copyright you own or control, please submit a written notification to our Designated Copyright Agent containing the following information, as required by DMCA 17 U.S.C. § 512(c)(3):

A physical or electronic signature of a person authorized to act on behalf of the copyright owner
Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it
Your contact information (name, address, telephone number, and email address)
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner

Please be advised that you may be held liable for damages if you make material misrepresentations in a DMCA notification.

17.2 Counter Notification

If you believe material was removed from the Services as a result of mistake or misidentification, you may submit a written counter notification to our Designated Copyright Agent. To be effective, your counter notification must include: (1) identification of the material that was removed and where it appeared before removal; (2) a statement that you consent to the jurisdiction of the Federal District Court for the district in which your address is located; (3) a statement that you will accept service of process from the party that submitted the original notification; (4) your name, address, and telephone number; (5) a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; and (6) your physical or electronic signature.

17.3 Designated Copyright Agent

Braden Lint

Designated Copyright Agent --- TrueTag

lintbraden@gmail.com

18. Miscellaneous

This Agreement constitutes the entire agreement between you and TrueTag with respect to your Manager account and supersedes all prior communications. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver. We may assign this Agreement without your consent. You may not assign it without our written consent.

19. Contact Us